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Terms
& Conditions
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01.
Website Terms of Use :
When
viewing this Website and purchasing or ordering goods from us you
accept that it is done so under our terms and conditions. Your notice
is drawn to such Terms & Conditions.
The
website is provided by the company Dean Organ Builders, for the
personal use of their customers and may not be copied. The publisher
accepts no liability without limitation for any losses or damages to
property or person arising from using this website, including any
loss of profit, damage to equipment or data, interruption of
business, or any other damage, direct or accidental.
The
publisher also accepts no responsibility for prolonged use of
telephone lines as a result of viewing this website & the use of
the links to other websites.
This
Website and all transactions are subject to English Law only.
02.
Terms of Purchase / Ordering :
All
prices quoted are in English Pounds Sterling £ and are Ex Works
Bristol, England unless otherwise stated. Prices include VAT @ 17.5%
where applicable (export sales shipped to non EU countries will be
zero VAT rated). Our company trading name is Dean Organs (we use The
Music Box Shop & Music Shop Direct as our trade mark shop names)
& our VAT number is 736 4158 26.
Upon
ordering, you will receive an order confirmation via email (if you
don't have email, this confirmation will arrive normally with the
goods or within 7 working days after order whichever is sooner).
All
goods must be paid for in full before they are despatched. For out
of stock goods or special order items where a longer delivery time
has been specified we will contact you to let you know our earliest
delivery time. You will only be charged for these goods, once they
are ready for despatch, unless previously agreed otherwise.
Many
items featured are hand made or finished so it is expected that
colours and designs may change slightly from the pictures and details
shown. Some items sold from our Catalogue & Website are
manufactured outside of our own workshops, in the Far East as well as
other parts of Europe.
As
all deliveries require a signature, you understand that someone has
to be in to take delivery. If you are
out a card will be put through your door so you can call Royal Mail
or the Courier to arrange re-delivery. PLEASE NOTE, if you are out
and fail to contact Royal Mail or Courier within 1 week, the parcel
will be returned to us and will incur an extra postage charge to resend.
03.
Product Guarantee/Warranty :
All
new products are guaranteed for 1 year from the purchase date
against faulty components and workmanship. If the item becomes faulty
because of faulty parts or workmanship during the aforesaid period
you must inform us within 7 working days of the fault occurring and
we will repair or replace the goods with the same or similar (if the
item is no longer produced) free of charge. We
cannot guarantee goods that become faulty through misuse, neglect or
damage or items that are only designed for short term usage and have
a natural short life span, such as guitar strings, batteries etc.
04.
Return of Faulty/Damaged Goods :
If
upon receipt of your order the goods are damaged or broken, please
email or call us immediately or within 7 working days to let us know
- we
cannot accept claims for broken items if we are not informed within
this time upon receipt.
Depending
on the size of item/type of goods, we will inform you of the best
way to return them by either royal mail post or courier. Once we have
informed you of the way to return the goods, please re-pack &
send (with the original packaging and your receipt) back to us.
Please ensure you obtain a receipt and proof of posting from Royal
Mail or the Courier.
Upon
receipt of the returned damaged goods, we will send a replacement As
Soon As Possible
at no extra cost.
05.
Cancellation of Orders & Returns.
Please
be sure you have ordered items you want to keep, not just borrow! We
do not operate a sale or return policy.
Under
the "distance selling act" if private customers wish to
return goods due to cancellation of order they must give us Written
Notice of the cancellation and return the goods (at customers own
expense) in the condition supplied along with all original receipts
and written confirmation of cancellation within
7 working days after the day of
receipt. Providing the previous statement is adhered to, we will
issue a refund within 30 days of receipt of the returned undamaged
goods less an administrative cost of £2.00.
We are
unable to
give refunds on Postage costs. Card
transactions can only be re-funded with
the returned card receipt and only
onto the original purchasing card.
Cheque payments already cashed will be refunded with a cheque payable
in the name of the original order
Exclusions
:
We
cannot accept cancellations or give refunds for any personalised
goods (i.e. goods made up to your specific order such as a custom
fitted tune, individually made pipe organ, perforated music or other
special order for you)
Cancellation
and return of orders legally only applies to private individuals.
Companies & businesses are excluded from the distance selling
rule. (business to business)
06.
Late or Lost Deliveries :
Normal
stock items will be delivered quickly usually within 1 to 3 days of
order in the UK (3 to 14 days outside the UK depending on country).
If your "Stock" goods haven't arrived after 5 days within
the UK or 14 days outside the UK, Please notify us of the NON-DELIVERY
immediately (unless you have been informed of a later delivery i.e.
a special order item). Due to Royal Mail & Courier terms we
cannot list goods as being lost in transit until after 14 working
days have past from date of posting. If the goods have still not
arrived by then, we will either send out a replacement at no extra
cost, or issue a full refund.
07.
Children & Small Parts Warning :
Most
of our products contain small parts particularly the musical items
due to the musical mechanism or parts of the item. Therefore they are
not intended as toys and not suitable for small children / babies due
to choking hazards and sharp objects. Small children must be
supervised by an adult if using any of our products. If you are
unsure of suitability, please ask one of our staff for guidance.
08.
Goods Title :
All
goods remain the property of Dean Organs until paid for in full and
cleared by our bank. This includes all kinds of payment.
09.
Export Sales & Foreign Currencies :
All
above terms apply, plus :
All
transactions have to be taken in our own currency (GB Pounds
Sterling) so any prices shown in US Dollars $ and Euro € are for
guidance only for USA and European residents using an estimated
exchange rate. As the exchange rate alters daily, we can only work
out an approximate cost. For up to date pricing in foreign
currencies, please check with your bank on the current exchange rate.
The
prices shown do not include any import tax, duty or handling charges
that may be liable upon delivery to a foreign country - please check
with your local tax or customs office / couriers for likely import
charges on the type of goods we sell.
10.
Your privacy & Security
We
only collect your information for your specific transactions /
orders. We do not pass on any information to any other parties. When
ordering via the internet your transaction is sent using SSL secure
server technology for high security purposes.
11.
Reservations
We
reserve the right to alter/delete prices and specifications without
prior notice or obligation
E
& O.E.
We
reserve the right to change these terms & conditions from time
to time without prior notice. All rights reserved. |
